1. Ensure that you only use case sensitive characters for your login email address.
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2. Ensure that you only use case sensitive characters only for your password.
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3. Try to log in after restarting your computer.
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4. Often, when subscribers are unable to log in, it is because a single character is being typed incorrectly:
a. Block, copy and paste the password and email address from our message to the login page.
b. Ask someone else to log in for you on your computer.
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5. Use another computer to log in.
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6. Enable Cookies On Your Browser. The subscription and login system use cookies and you need to have cookies enabled on your browser to make it work.
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| 7. Contact us for help by sending an email message with your name, email address for subscription, contact information, purchase date & invoice number, and a description of your problem to: SubscriptionHelp@aol.com
*we will respond to your inquiry as soon as possible -- usually within a couple hours
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| 8. Contact:
Carmen Garcia
by phone between 8 AM and 12 PM:
214.521.1300
by email anytime: SubscriptionHelp@aol.com
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